Patient Access Educator

• High School diploma required.
• Associate’s or Bachelor’s degree in Healthcare Administration, Business, Education, or a related field preferred.

• Minimum of 3–5 years of Patient Access experience required.
• Previous training, education, leadership, or mentoring experience preferred.
• Experience with electronic health record (EHR) and registration systems.
• Knowledge of insurance verification and medical terminology

Licensure/Certification/Registration

• CHAA certification required within the first year.
• Medical Terminology certification or equivalent preferred.

• Design, implement, and maintain comprehensive onboarding and ongoing education programs for Patient Access staff.
• Train new hires on registration workflows, insurances/ verification, scheduling, customer service, and cash collections.
• Conduct competency assessments and skills evaluations to ensure staff readiness.
• Develop and update training materials and job aids.
• Coordinate orientation schedules and maintain training records.
• Monitor registration quality through audits and provide coaching to improve accuracy.
• Ensure compliance with HIPAA, EMTALA, CMS regulations, Joint Commission standards, and Conway Medical Center policies.
• Partner with department leadership to identify performance gaps and create improvement plans.
• Serve as a subject matter expert for Patient Access systems and workflows.
• Assist with implementation of new software, policies, and operational changes by developing and delivering training.
• Facilitate classroom, virtual, and one-on-one training sessions.
• Mentor trainers, team leads, and frontline staff to promote professional growth.
• Track training metrics and report employee progress to leadership.
• Support process improvement initiatives focused on patient satisfaction, revenue cycle accuracy, and operational excellence.
• Participate in department meetings, committees, and special projects.
• Maintain a positive, professional, and patient-centered environment.
• Complete other duties as assigned by department leadership.
• Teach frontline staff how to manage difficult interactions while consistently maintaining a welcoming, compassionate demeanor and a professional attitude.
• Lead the onboarding process for new hires, creating a positive learning environment that fosters retention and skill building.
• Equipping team members to break down complex medical jargon and insurance terms in simple understandable language for patients.
• Complete other duties as assigned by department leadership.