Description \n \nBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.\n \nSummary:\n \nServes as a resource and provides effective support to co-workers ensuring Patient Access processing is performed in accordance with established procedures and documented in in a timely and accurate manner within our electronic medical record system. Meets departmental and organizational outcome targets for registration accuracy and timeliness within their respective area(s). Essential duties and responsibilities are as follows. Other duties or special projects may be assigned as necessary.\n \nResponsibilities:\n \nAssists Supervisor with co-worker orientation, onboarding, and precepting needs. Serves as a resource for all new co-workers and provides input for co-worker evaluations (180 day evaluation and annual evaluation) as assigned by Leadership. Assist with re-education and training of co-workers as needed.\n \nServes as the subject matter expert and first point of contact for staff. Knowledgeable of all applicable policies, procedures, and operational workflows.\n \nAssists with departmental QA to ensure registration accuracy and WQ resolution.\n \nAssists with updating staff schedule. Communicates information regarding coverage changes as needed. Informs Leadership when minimum staffing needs cannot be met and overtime hours need to be approved. Provides staffing coverage when necessary.\n \nServes as a role model to ensure both customer service, patient, and co-worker satisfaction; demonstrating a positive, professional, calm, and approachable disposition with all.\n \nEscalates issues to Leadership that cannot be resolved by Sr PAIS. Collaborates with others areas/departments to troubleshoot and resolve patient-related and operational workflow concerns.\n \nMonitors supply usage by maintaining adequate inventory. Communicates to Leadership and/or purchases needed supplies in a timely manner.\n \nParticipates in the planning and direction of team meetings.\n \nParticipates and provides input in the hiring process as appropriate.\n \nAssists in ensuring upfront POS Collections targets are met. Promptly manages patient concerns related to collections and reports all concerns and actions taken to Leadership. Ensure staff utilize the patient estimator tool as a regular part of their registration process to provide patients a more accurate estimate.\n \nOther Information\n \nOther information:\n \nEducation Requirements:\n \n\u25cf High School Diploma or GED. required.\n \nLicensure/Certification Requirements:\n \n\u25cf None required.\n \nProfessional Experience Requirements:\n \n\u25cf Requires two (2) years of experience patient access/patient registration.\n \nKnowledge/Skills/and Abilities Requirements:\n \n\u25cf Excellent customer service skills required.\n \nJob Details\n \nLegal Employer: NCHEALTH\n \nEntity: Shared Services\n \nOrganization Unit: Patient Access Butner YBH\n \nWork Type: Full Time\n \nStandard Hours Per Week: 40.00\n \nSalary Range: $19.78 - $28.12 per hour (Hiring Range)\n \nPay offers are determined by experience and internal equity\n \nWork Assignment Type: Onsite\n \nWork Schedule: Rotating\n \nLocation of Job: Butner:NC:27509\n \nExempt From Overtime: Exempt: No\n \nThis position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.\n \nQualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.\n \nUNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.\n\n