Patient Access Lead ED - Waynesboro - Evenings

Duties and Responsibilities

Essential Functions:

• Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows
• Oversees daily operations of Emergency, Trauma Center and Labor and Delivery Department
• Performs duties as a working staff member and serves as a registration system super-user. (registering patients, collection of co-pays, real-time feedback, insurance verification etc.)
• Coordinating staffing and work assignments during the shift, real-time monitoring of registration performance
• In the absence of the team supervisor, serves as the primary leader for the team, and assists in re-assigning staff in response to census needs and changing priorities
• Works independently to troubleshoot technical issues and resolve personal conflicts.
• Provides feedback to supervisor for performance evaluations.
• Actively participates in the interview process for open positions for departments.
• Assists in the coaching and development of staff and implementing corrective action plans if necessary.
• Oversees training in general of new hires and implements new initiatives with current staff.
• Promotes the active engagement of all employees and supports recognition of staff accomplishments.
• Assists supervisor with projects as needed.

Common Expectations:

• Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement.
• Ability to work with clinical and non-clinical staff
• Assists in developing, establishing and maintaining policies, procedures and standards.
• Identifies patient needs and assists in the development and implementation of customer service initiatives. Evaluates outcomes to facilitate continuous process improvement.
• Enhances professional growth and development through participation in educational programs, current literature, and workshops.
• Requires flexibility in schedule as needed. On Call rotations may be required when applicable.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation