Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Lead end-to-end patient access operations including pre-registration, registration, scheduling, and intake workflows across inpatient and outpatient settings.
Evaluate AI-generated outputs related to patient access processes. Identify errors and provide structured, actionable feedback.
Develop and enforce policies and procedures for registration accuracy, demographic capture, and point-of-service collections.
Monitor KPIs including registration error rates, pre-registration completion rates, insurance verification accuracy, and front-end denial rates.
Collaborate with billing, clinical, and IT teams to streamline patient access workflows and reduce downstream claim errors.
Document observations, annotate AI outputs, and provide structured feedback to support AI training datasets.
Qualifications
Must-Have
5+ years of experience in patient access, patient registration, or front-end revenue cycle management, with at least 2 years in a manager or director-level role.
Deep knowledge of pre-registration, insurance verification, scheduling intake, and point-of-service collections.
Strong understanding of HIPAA, CMS regulations, and commercial and government payer requirements.
Proficiency with Epic, Cerner, Meditech, or similar EHR and registration systems.
Exceptional written and verbal English communication skills.
Comfortable working independently in a fully remote environment.