Call Centers, Customer Support/Service, Healthcare, Insurance, Medical Records, Patient Registration, Process Improvement
Key Responsibilities:
1. Provides centralized scheduling services for a BCH Specialty Department Contact center.
Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
2. Interacts with patients and families via telephone to provide information in response to inquiries.
Identify caller’s needs, clarifies information, and provides centralized registration and scheduling
for service options of primary care and specialty care.
3. Registers patients by collecting patient and insurance information.
4. Gathers pertinent information for prescription and refill requests.
5. Receives routine complaints and issues during telephone calls. Replies with the appropriate
predetermined response. Elevates non-routine issues to supervisor for further action
6. Attends and participates in team meetings as required. Contributes by making suggestions for
process improvements
Minimum Qualifications Education: High School Diploma / GED
Work Experience Required
1 year of related experience, i.e., customer service
experience, preferably in a call center environment
or healthcare setting
Preferred: Scheduling experience in a healthcare settingB
Boston Children's Hospital