Patient Access Manager

The Patient Access Manager plays a critical role in leading front-end registration operations, supervising staff, optimizing patient experience, and driving key performance metrics. Reporting directly to the Director, this individual will ensure seamless coordination between the registration team and the Shared Service Center (SSC), while managing KPIs, service quality, and operational performance. 

• Lead a team of registration and front-desk staff, ensuring performance and productivity across shifts
  
• Maintain high standards for patient check-in, insurance verification, and cash collection procedures
  
• Manage queue times, wait time reduction, and QA compliance for all registration areas
  
• Serve as liaison with Shared Service Center and escalate unresolved issues appropriately
  
• Respond promptly to patient complaints and conduct service recovery efforts
  
• Deliver ongoing staff education and monthly in-service meetings
  
• Manage operational reporting, budgets, and FTE allocation
  
• Participate in on-call rotations as part of the leadership structure
  

Requirements