The Patient Access Registrar works directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience.
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.
- Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.
If you''re already a Cottage Health employee, please apply on this link only.
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
LEVEL OF EDUCATION
Preferred:
- College Associate''s degree or higher
CERTIFICATIONS, LICENSES, REGISTRATIONS
Preferred:
*
TECHNICAL REQUIREMENTS
Minimum:
- Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed
Preferred:
- Expert knowledge of MS Office software, including Powerpoint and Access
YEARS OF RELATED WORK EXPERIENCE
Minimum:
- One (1) year of experience in an office, hospitality, or customer service environment
Preferred:
- Two (2) years of related work experience in a healthcare environment, with a working knowledge of medical terminology.
KNOWLEDGE, SKILLS, and ABILITIES
All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.
- Ability to make independent decisions, utilizing available resources as needed, obtainingapproval, if needed, per policy and procedures.
- Demonstrates effective training skills, assuring compliance to pertinent admitting and/or business office policies. Provides patience and encouragement to all team members, utillizing a positive approach for all communication.
- The employee communicates effectively. Able to effectively communicate both verbally and in written correspondence.
- Ability to maintain patient confidentiality in all aspects of patient affairs.
This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.
- Assists in the proper identification of the patient, collecting patient demographic and financial information. Responsible for maintaining updated information on patient accounts. Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible. Explains services and facility policies regarding payment of hospital bill when able and applicable. Offers financial assistance and screens patients for government programs and CH charity. Obtains signatures on CH compliance forms needed. Provides excellect service to all patients, family members, and visitors as they arrive for hospital services. (80%)
- Serves as a contact person for staff regarding questions/issues/account resolution and works with other departments to contribute to account resolution and manage receivable. Receives incoming calls from patients, medical staff, and third-parties regarding patient accounds while maintaining established patient confidentiality guidelines (15%)
- Assists with tasks assigned by leadership. (5%)
This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.
- Assists in the proper identification of the patient, collecting patient demographic and financial information. Responsible for maintaining updated information on patient accounts. Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible. Explains services and facility policies regarding payment of hospital bill when able and applicable. Offers financial assistance and screens patients for government programs and CH charity. Obtains signatures on CH compliance forms needed. Provides excellect service to all patients, family members, and visitors as they arrive for hospital services. (80%)
- Serves as a contact person for staff regarding questions/issues/account resolution and works with other departments to contribute to account resolution and manage receivable. Receives incoming calls from patients, medical staff, and third-parties regarding patient accounds while maintaining established patient confidentiality guidelines (15%)
- Assists with tasks assigned by leadership. (5%)