Patient Access Associate Specialist Ensemble Health Partners
Sandusky, OH8 days ago
- $17–$18.15
Caring For the Community You Love
Choose a career to make a difference in peoples lives every day, choose Fisher-Titus!
Perks of working at Fisher-Titus:
About Fisher-Titus:
Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.
Vision: Be the first choice for healthcare and employment within our community
Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community
General Summary:
The Patient Access Representative I provides customer service coverage for Fisher-Titus and assumes the responsibility for successful financial outcomes of all patient services. This position performs imperative duties, including but not limited to appointment scheduling, registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections while maintaining patient relations and customer satisfaction.
Education,Licensure,Registration and Experience:
High School diploma or GED required
Associates degree in healthcare administration, business administration, or related field desired
At least 3-5 years of customer service, administrative, and/or data entry experience required
At least 3 years of experience in a healthcare environment preferred.
Knowledge of database software applications desired
Customer service, teamwork, and conflict resolution skills
Efficient time management skills and ability to multi-task
Strong written, oral, and interpersonal communication skills
Demonstrated skills in organization, planning, coordinating, and collaborating
Strong understanding and comfort level with computer systems and Microsoft Office
Essential Functions:
Promptly fields and/or directs incoming calls, responds to patient/staff inquiries, and initiates patient triage slips, when necessary.
Works with patients to coordinate and accurately record appointment times and keeps a record of all scheduled, cancelled, and changed appointments to prevent over- or under-booking.
Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
Practices proficient customer service skills by greeting and treating all patients and staff with respect and discretion.
Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services.
Enters new patient data and/or verifies patient records are up to date, confirms the completeness of the electronic medical record (EMR), makes change as necessary, and files records in accordance with Fisher-Titus filing system.
Complies with all organizational, state, and federal laws and registrations related to patient privacy and confidentiality, such as the Health Insurance Portability and Accountability Act (HIPAA).
Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus and obtains pre-authorizations from third-party payers in accordance with payer requirements.
Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient.
Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate record of authorizations within the electronic health record.
Holds sufficient understanding of insurance protocols for referrals, co-payments, and deductibles.
Demonstrates knowledge of safety policies and procedures by maintaining a safe environment.
Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations, as well as organizational standards.
Completion of other duties as assigned, including clerical responsibilities.
Working Conditions:
Standards of Employment:
Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.
Appearance is professional, neat, clean, and appropriate for the work environment. Wears proper photo identification badge while on duty.
Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.
Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.
Core Requirements:
Supports the mission, vision and CARES values of Fisher Titus.
Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
Supports, cooperates with, and implements specific procedures and programs for:
Key Service Behavior:
To assure our patients, family members, visitors, customers, fellow employees, vendors and our community in general are receiving the ultimate experience, we have developed the following service behaviors that are "absolutes" in how our employees are to perform in their job; Every Patient... Every Time.
Commits to efficient, effective and purposeful work and delivery of care
| Location | Bellevue, OH |