Description:
Summary:
The main function of a patient access representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
Job Responsibilities:
Act a liaison between Client, the customer base and patients.
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
Inquire, clarify, and confirm customer requirements and understanding of the solution.
Provide additional customer education and information as needed.Qualify and establish inbound new customers requesting Client's products and services.
Work in multiple databases to research complex issues and questions.Notify clients of test results in a timely and accurate manner.
Review test forms for accuracy and report any discrepancies.Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
Skills:
Knowledge of Microsoft Office. Strong verbal and written communication. Courteous with strong customer service orientation.
Understanding of medical terminology used in clinical setting.
Requirements:
Highschool diploma or equivalent experience. Previous experience in customer service preferred. Bachelors degree preferred.0-2 years of experience.