Patient Access Rep

Who We Are: 

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health. 

What We Offer:  

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

• Serve as the first point of contact for patients and callers at the assigned CIS location

• Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism

• Support clinic operations by scheduling patient appointments and ensuring timely call routing

• Play a key role in delivering a positive patient experience through clear communication and responsiveness

How You’ll Drive Our Mission Forward:

• Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently

• Support continuity of care by scheduling appointments according to clinic guidelines and provider templates

• Maintain accurate documentation and message routing within the medical record to support clinical teams

• Meet or exceed call handling and productivity metrics that support access to care and operational excellence

• Uphold CIS’s patient-centered philosophy through courteous, respectful, and compassionate interactions

What Makes You a Great Match:

• Strong communication and listening skills with a customer-focused mindset

• Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism

• Experience with multi-line phone systems and scheduling software preferred

• Detail-oriented with the ability to gather and document complete and accurate information

• Reliable, adaptable, and willing to support team needs to ensure clinic success