Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner.
Accurately documenting all calls using the appropriate computer systems.
Following up on any unresolved queries and completing any call back requests in a timely manner.
Providing advice, information and solutions to all customers.
To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the campaign you are assigned to work.
Working to achievable Clients within a strong team orientated environment.
To adhere to quality scripts and to maintain a high level of quality scores.
Ability to adapt to new changes in a fast pace environment.
To represent the organization in a positive and professional way at all times.
Display a positive attitude and high level of commitment.
To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested.
Comply with all security requirements identified under HIPPA/PHI and as outlined in Client’s policies.
Any other duties that may be assigned by your leader.
Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration knowledge.
Understanding patient privacy requirements for protected health information (PHI).
Basic knowledge of best practice standards for customer service and management of customer expectations.
Understanding the importance of employee engagement in the contact center environment.
Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate information.
Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
Bilingual, English and Spanish preferred.
If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language Proficiency or Interpreter Assessment by Master Word Interpreter Services.
Education:
H.S. Diploma or GED - Required.
2 years contact center, customer service, &/or other experience in a healthcare setting is required.
#sczr2
Numbers & Facts
Location
Bellaire, TX
Skills
Best Practicesunmatched
Call Centersunmatched
Campaignsunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Electronic Medical Recordsunmatched
English Languageunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Maintenanceunmatched
Healthcareunmatched
Information/Data Security (InfoSec)unmatched
Language Interpreterunmatched
Medical Record Systemunmatched
Microsoft Wordunmatched
Multilingualunmatched
PC (Personal Computer) Systemsunmatched
Patient Registrationunmatched
Plan Meetingsunmatched
Presentation/Verbal Skillsunmatched
Privacy Controlsunmatched
Scripting (Scripting Languages)unmatched
Security Complianceunmatched
Spanish Languageunmatched
Team Playerunmatched
Time Managementunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.