Job Title: Switchboard Operator/ Patient Access Representative Department: Patient Service Representative Reports To: Patient Service Supervisor Pay Range: $17.05 - $18.00 FLSA Status: Full-Time/Part -time, non-exempt About TCA TCA Health, a Federally Qualified Health Center located on Chicago's far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland's underserved communities for over 50 years! The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago’s leading Federally Qualified Healthcare Centers. TCA VALUES TCA C.A.R.E.S.
POSITION SUMMARY The TCA Health Inc Patient Access / Switchboard acts as the vital first point of contact for patients. Operators manage all incoming calls to schedule appointments in EPIC, verify insurance, conduct preventative outreach, and direct incoming calls to the appropriate clinics across Chicago and NW Indiana. Key Responsibilities
Qualifications & Skills
Schedule Shifts generally run during standard business hours but may require flexibility to work evenings (until 7:00 PM) and rotating Saturdays (9:00 AM - 1:00 PM) depending on the clinic's operating hours. |
| Location | Chicago, Illinois |
| Website | https://www.tcahealth.org/careers/ |