Patient Access Representative

Patient Access Representative at UnitedHealth Group

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Patient Access Representative

Cobleskill New York

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Caring. Connecting. Growing together.

With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.

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Patient Access Representative

Requisition number 2345431

Job category Healthcare Delivery

Primary location Cobleskill NY

Date posted 03172026

Overtime status Non-exempt

Travel No

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2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best.

Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

The Patient Access Representative welcomes greets interviews patients and/or representatives in person or over the telephone to ensure their initial experience with the hospital is exceptional. The Patient Access Representative will also obtain the required demographic and insurance information to ensure proper billing/reimbursement to the hospital. Secure required signatures from patients and/or representatives to protect hospitals interests. Provides excellent patient experience for guests with a high level of professionalism.

Schedule

This position is full-time - 40 hours/week with a schedule M-F 800AM - 430PM

Location

178 Grand View Dr. Cobleskill NY

We offer 4-6 weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities

Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics health information and verifying insurance eligibility & benefits

Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information

Gathers necessary clinical information and processes referrals pre-certification pre-determinations and pre-authorizes according to insurance plan requirements

Verifies insurance coverage benefits and creates price estimates reverifications as needed

Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations

Identifies outstanding balances from patients previous visits and attempts to collect any amount due

Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge

Responds to patient and caregivers inquiries related to routine and sensitive topics always in a compassionate and respectful manner

Generates reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary

Maintains up-to-date knowledge of specific registration requirements for all areas including but not limited to Main Admitting OP Registration ED Registration Maternity and Rehabilitation units

What are the reasons to consider working for UnitedHealth Group

Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success.

Some of our offerings include

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental Vision Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401k Savings Plan Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits pet insurance legal insurance LTC Insurance etc.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School Diploma/GED or higher 1 years of customer service experience Ability to work onsite at our Cobleskill NY facility Must be 18 years of age OR older

Preferred Qualifications

1 years of experience in scheduling and authorizations Healthcare experience and clinical knowledge Ability to work night and weekend hours

Soft Skills

Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization Ability to build rapport quickly develop trust sustain working relationships and represent CRH positively in internal and external meetings Strong time-management and organizational skills Effective communication skills and interpersonal skills Basic keyboarding skills Strong interpersonal communication and customer service skills

Physical and Work Environment

Standing for long periods of time 10 hours while using a workstation on wheels and phone/headset

PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group UnitedHealthcare or a related entity in a full time part time or per diem basis Internal Candidates are not eligible to receive a sign on bonus.

Pay is based on several factors