Calendar Management, Communication Skills, Customer Relations, Detail Oriented, Documentation, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Customer Service, Information/Data Security (InfoSec), Interpersonal Skills, Maintain Compliance, Medical Record System, Medical Records, Medical Terminology, Multitasking, Organizational Skills, Patient Care, Patient Registration, Privacy Controls, Regulatory Requirements, Student Loans, Telephone Skills, Time Management
Overview
We are seeking a highly organized and customer-focused Patient Access Representative to join our team at MedCura Health. The ideal candidate will have excellent communication skills and a strong commitment to providing exceptional patient service. This role is critical in ensuring a positive experience for our patients from the moment they enter our practice.
Benefits:
- Competitive salary
- Annual incentives
- Retention bonus
- Comprehensive benefits & discounts
- Retirement plan w/ employer matching
- Paid Time Off (PTO)
- Paid holidays
- Company issued uniforms
- Opportunities for professional development and continuing education
- Opportunities for loan repayment and/or student loan forgiveness
Schedule
- Full-time
- Shift: Day
- Salary: $16.00 - $22.00 / hour
Qualifications
High school diploma or equivalent required; associate degree preferred. Previous experience in a healthcare or customer service setting is highly desirable. Strong interpersonal and communication skills. Proficiency with electronic health records (EHR) systems and other office software. Ability to multitask and handle a fast-paced work environment. Attention to detail and strong organizational skills. Knowledge of medical terminology is a plus.
Responsibilities
- Greet and assist patients and visitors upon arrival.
- Register patients, verify insurance information, and collect necessary documentation.
- Schedule appointments and manage patient flow to ensure timely service.
- Answer phone calls, address inquiries, and provide information about services and procedures.
- Process patient payments and provide receipts for services rendered.
- Maintain accurate and up-to-date patient records in the electronic health records (EHR) system.
- Ensure compliance with HIPAA and other regulatory requirements related to patient privacy and information security.