Secretary - Wound Care Clinic

Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Performs a variety of secretarial and clerical support duties for rehabilitation services in accordance with established procedures and as directed by the manager.

EEO/AA/Disability/Veteran

Responsibilities:

• 1. Demonstrates professional and pleasant interpersonal communication skills.
• • 1.1 Answers phone promptly and courteously.
• 2. Schedules patient appointments via phone or in person.
• • 2.1 Responds in a helpful way to all inquiries as observed by staff.
• 3. Registers patients into computer system.
• • 3.1 Demonstrates accuracy in registrations.
• 4. Enters charges and reconciles daily reports.
• • 4.1 Accurately enters daily charges form therapists' charge sheets.
• 5. Receives co-pay/ co-insurance payments.
• • 5.1 Demonstrates ability to explain basic insurance co-pay and co-insurance information to patients.
• 6. Completes medical record correspondance.
• • 6.1 Acts as effective liaison with Clinical Information.
• 7. Obtains insurance authorization when needed for patient treatment.
• • 7.1 Calls insurance companies as needed to obtain authorization for treatment.
• 8. Works as a team member.
• • 8.1 Demonstrates willingness and ability to assist others as requested. Responds to requests in a timely manner.

Qualifications:

EDUCATION

 

High school diploma or equivalent. Secretarial training preferred.

 

EXPERIENCE

 

Prior secretarial experience with computer knowledge. Clerical experience with data collection and money handling. Registration and Insurance verification experience preferred. Experience in medical office/ health care setting preferred.

 

SPECIAL SKILLS

 

Ability to interact on a pleasant and professional level with patients, physicians, visitors, and personnel in other departments. Computer knowledge and skills. (Word & Excel)