Patient Access Representative - Emergency Registration

Position Details

Department: PCH-MAIN | ED Registration

Location: Phoenix

Shift: Mon-Fri, Sat, Sun, (Days Vary), Days, 6:30am-7pm

Category: Patient Access

Posting #: 1063874

Employee Type: Part-Time

Position Summary

Posting Note: Join Our Team at Phoenix Children's

Now Hiring: Patient Access Representative, Main Campus Emergency Department (part-time, days)

Are you dependable, compassionate, and passionate about providing exceptional customer service? Phoenix Children's is looking for a welcoming, detail-oriented Patient Access Representative to join our team at our Patient Access team at Main Campus Emergency Department.

What We're Looking For:

A dependable, customer service-driven team player.

Someone who demonstrates compassion, professionalism, and attention to detail.

A strong communicator who enjoys helping people and creating welcoming experiences.

Someone who thrives in a fast-paced environment and understands the importance of family-centered care.

At Phoenix Children's, every interaction is an opportunity to make a difference. If you enjoy helping others and want to be part of an organization dedicated to hope, healing, and quality healthcare for children and their families, we'd love to hear from you!

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

Position Duties

• Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.

• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.

• Courteously answers the telephone and answers all questions in a timely manner.

• Identifies and refers uninsured and underinsured patients to the Financial Counselor.

• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.

• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children''s.

• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.

• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.

• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.

• Performs miscellaneous job related duties as requested.