Patient Access Representative - Float

Job Title:  Patient Access Representative - Float

Location:  Urology Center of Iowa

Terms:  Permanent, Full-Time

FLSA Status:  Non-Exempt

Department:  Clinical

Reports To:  Revenue Cycle Manager

Requirements:  NA

Last Modified:   4/16/2026

JOB DESCRIPTION

Under general supervision and according to established policies and procedures, the Patient Access Representative will be responsible for day-to-day administrative functions in support of efficient and effective patient care including patient registration, insurance verification, scanning, faxing, calculation, collection and reconciliation of co-insurance and scheduling of diagnostic and follow-up appointments.  Individuals will practice exceptional customer service and answer incoming telephone calls.  Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients and families.  Maintains confidentiality with patients, staff and guests.

 
ESSENTIAL JOB RESPONSIBILITIES

·        Greets all patients/clients/visitors in a pleasant and professional manner, determining the purpose of the visit and directing them to appropriate person or department(s).

·        Enters patient demographics and secures and scans copy of insurance card(s) and driver’s license.  Provides assistance and direction to patients as needed with the completion of necessary forms.

·        Confirms insurance eligibility and referral requirements and secures signatures on required forms, including but not limited to, Financial Policy, Consent for Treatment, HIPAA, etc.

·        Ensures that all required referrals are secured and attached to the applicable appointment in the Practice Management system.

·        Scans and indexes patient documents.

·        Informs patients of clinic delays and maintains communication with the clinical area to facilitate appropriate clinic flow.

·        Schedules appointments and additional diagnostic testing and consultations as directed by the provider and relays corresponding instructions to the patient.

·        Explains financial requirements to the patients or responsible parties and collects copays, copayments and balances due as required.

·        Promptly and professionally answers telephone calls. Routes calls and messages appropriately, offering voice mail, paging, or redirection of calls as needed.

·        Facilitates patient flow and communicates delays with patients and clinical staff.

·        Conduct pre-visit chart preparation, precertification and fax duties as assigned.

·        Follows all clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.

·        Appropriately and courteously screens solicitors for relevance to organization needs.

·        Responsible for keeping the reception and patient waiting areas clean and organized.

·        Monitors medical office supplies and inventory needs and oversees and maintains office equipment.

·        Assists with training activities as needed.

·        Maintains accuracy and productivity levels as established by department standards.

·        Performs, organizes and streamlines operational tasks to reduce the potential for errors.

·        Maintains patient safety and confidentiality at all times.

·        Travels as required between Clive and Ankeny.

·        All other duties as assigned by Director Clinical Operations department supervisor.

WORK EXPERIENCE

Minimum 1-3 years of relevant medical office experience preferred.  Preference given to those with Urology experience.

SKILLS

·        Standard operation of office equipment including computers, fax machines, copiers, printers, telephones, etc…

·        Ability to work in a fast-paced environment and provide exceptional customer service and phone etiquette.

·        Ability to maintain effective and organized systems to ensure timely patient flow.

·        Working knowledge of medical terminology, CPT-9 and ICD-10 coding and familiarity proficiency in insurance knowledge including verifications.

·        Computer proficiency and prior experience with Electronic Medical Records preferred.

PHYSICAL REQUIREMENTS

·        Computer entry requiring dexterity.

·        Adequate physical ability including bending and lifting up to 50 pounds and sufficient manual dexterity to perform the requisite healthcare services.

EDUCATION

·         High school diploma or GED; some college preferred.