Compensation Range: $18.86 to $27.60
Non-Exempt Position
Benefits: Medical, Dental, Life, Retirement, Paid Time Off
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
· N/A
Position-Specific Performance Expectations, Duties, and Responsibilities:
· Greets patients in person and on the phone in a friendly and courteous manner.
· Obtains and verifies patient information
· Answers and directs incoming calls.
· Accurately admits/registers patients for all services performed at MRH.
· Time of service collections of co-pays and such as needed.
· Processes all returned mail.
· Acts as a liaison between patient, families, physicians, and care team.
· Participates in interdepartmental process improvements and process evaluation efforts.
· Acts as an internal consultant and educator to hospital staff in the area of expertise.
· Strives to ensure continual compliance with Patient Access Department policies and procedures.
· Can identify and access the system to report abuse to employees and/or patients.
· Establishes a good rapport and working relationship with other departments.
· Coordinates insurance, preauthorization, benefits verification, and pre-registration activities.
· Prioritizes workload and completes assignments within allotted time. Works as a team with co-workers.
· Assists in the orientation of new employees.
· Proficient in the duties in both the outpatient and Emergency Departments.
· Cross-trains in other departments as needed.
· Educates patients for financial assistance.
· Completes miscellaneous reports.
· Performs other duties as assigned.
Organization-Specific Performance Expectations, Duties, and Responsibilities:
· Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
· Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
· Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
· Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
· Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
· Maintains strict patient confidentiality at all times.
· Reports to work punctually and completes assigned duties within established timeframes.
· Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
· Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
· Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
QUALIFICATIONS
· Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
· Must be legally authorized to work in the United States.
· Must successfully pass a background check.
· Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
· Must complete an Employee Health meeting prior to starting employment.
EDUCATION, LICENSURE(S), AND CERTIFICATION(S)
Required Preferred
EXPERIENCE
Required Preferred
Knowledge of medical terminology.
Computer experience.
Customer service experience.
Bilingual