Patient Access Representative at UnitedHealth Group
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Patient Access Representative
Herkimer New York
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Patient Access Representative
Requisition number 2361957
Job category Healthcare Delivery
Primary location Herkimer NY
Date posted 05052026
Overtime status Non-exempt
Travel No
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2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management quality and revenue growth. Ready to help us deliver results that improve lives Join us to start Caring. Connecting. Growing together.
The Patient Access Representative is responsible for providing patient-oriented service in a clinical or front office setting performs a variety of clerical and administrative duties related to the delivery of patient care including greeting and checking in patients answering phones collecting patient co-pays and insurance payments processing paperwork and performing other front office duties as required in a fast-paced customer-oriented clinical environment.
This position is full-time where employees are required to work two 12-hour shifts and two 8-hour shifts with every other weekend. Our office is located at 321 E Albany Street Herkimer NY 13350
We offer 4-6 weeks of on-the-job training. The hours of the training will be aligned with your schedule.
Primary Responsibilities
Communicates directly with patients and or families either in person or on the phone to complete the registration process by collecting patient demographics health information and verifying insurance eligibility benefits
Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals pre-certification pre-determinations and pre-authorizes according to insurance plan requirements
Verifies insurance coverage benefits and creates price estimates reverifications as needed
Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patients previous visits and attempts to collect any amount due
Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
Responds to patient and caregivers inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration requirements for all areas including but not limited to Main Admitting OP Registration ED Registration Maternity and Rehabilitation units
What are the reasons to consider working for UnitedHealth Group Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success.
Some of our offerings include
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401k Savings
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
What we do
Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.
https://www.youtube.com/watch?v=5PbNyi2IDkY
Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.