Patient Access Representative - Hospital (Evening Shift)

Essential Duties and Responsibilities:

• Admit patient into hospital computer system – ER, outpatient ancillary services, specialty clinic, surgery and inpatient.
• Complete necessary paperwork based upon admission type and responsible party.
• Dismissals upon notification.
• Moderate amount of telephone usage in all aspects of the job.
• Completes follow-up and reporting as needed.
• Reviews and corrects AccuReg errors.
• Ensures complete accuracy with each admission.
• Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business.
• Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location.
• Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety and specific job-related hazards.
• Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Organizational Integrity Program, Code of Ethics, as well as other policies and procedures.
• Demonstrates proper use of office equipment.
• Collects the current co-pays or coinsurance and past-due balances.
• Uses effective communication principles to coordinate care with other health care providers.
• Actively participates in meetings, committees, conferences, and in-services.
• Recognizes and communicates issues/occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes.
• Is knowledgeable of and actively participates in improving patient safety and reducing risk to patients. Complies with Safety and Infection Control & Procedure.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned

Professional Requirements

• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies.
• Conduct oneself as a professional in accordance with PRIDE values.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Job Requirements:

• One to two years prior hospital/medical office experience preferred. Prior knowledge of medical terminology preferred.
• Previous data entry experience preferred
• High School Diploma required.
• Accuracy in data entry to ensure correct billing practices
• Professional phone etiquette and techniques
• Excellent people skills
• Must be able to type 50-60 w.p.m. and operate standard office machines.
• Must have ability to function under stress.
• Must possess emotional maturity to maintain good relationships in multi-person office.
• Requires judgment to analyze and make decisions.
• Must have general working knowledge of computers and department specific software (i.e. word, excel, bed tracking, internet, med aide, etc.)