Job Summary
Responsible for duties in support of departmental efficiencies which may include:
• Greeting customers following Conifer standards of care • Providing world-class customer service • Answering inbound & outbound calls • Performing PBX operations • Executing reception/basic demographic quick registration data entry • Thoroughly explaining and securing Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
• Greeting customers following Conifer Standards of Care • Provides world-class customer service • Executes reception/basic demographic Quick Registration data entry • Places & verifies patient armbands • Completes patient demographic forms • Adheres to financial & cash control policies & procedures • Thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.) • Answers inbound & outbound phone calls • Performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols • Scans Protected Health Information • Creates and files patient information packets/folders for upcoming Hospital services
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Minimum typing skills of 35 wpm • Demonstrated working knowledge of PC/CRT/printer • Knowledge of function and relationships within a hospital environment preferred • Customer service skills and experience • Ability to work in a fast-paced environment • Ability to receive and express detailed information through oral and written communications • Course in Medical Terminology required • Understanding of Third Party Payor requirements preferred • Understanding of Compliance standards preferred
BUILDING RELATIONSHIPS
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
CONIFER RECRUITMENT POLICY
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
• High School Diploma or GED required • 0 - 1 year in a Customer Service role • 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred • Some college coursework is preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be able to sit at computer terminal for extended periods of time • Occasionally lift/carry items weighing up to 25 lbs. • Frequent prolonged standing, sitting, and walking • Occasionally push a wheelchair to assist patients with mobility problems
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Hospital administration • Can work in patient care locations which include potential exposure to life-threatening patient conditions
OTHER
• Must be available to work hours and days as needed based on departmental/system demands • Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors • Resolves Physicians office and Patient issues • May experience extreme patient volumes and uncooperative Patients
About Conifer Health
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare.
Join Our Team
Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
COMPENSATION AND BENEFITS
• Pay: $16.13 - $24.08 per hour • Shift differentials of $1.00-$2.50/per hour may be available depending on the shift worked • Conifer observed holidays receive time and a half • Benefits: • Medical, dental, vision, disability, and life insurance • Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked • 401k with up to 6% employer match • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program, Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
EMPLOYMENT PRACTICES
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: http://www.uscis.gov/e-verify
Tenet Healthcare and its companies comply with all applicable laws and regulations.