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Patient Access Representative II

HireTalent

Arcadia, CA

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JOB DETAILS
SKILLS
Administrative Skills, Administrator Documentation, Co-Payments, Communication Skills, Customer Support/Service, Electronic Medical Records, Establish Priorities, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Insurance, Interpersonal Skills, Managed Care, Medical Office, Medical Records, Outpatient Care, Patient Registration, Presentation/Verbal Skills, Schedule Development, Telehealth, Time Management, Writing Skills
LOCATION
Arcadia, CA
POSTED
3 days ago
Description: PATIENT OFFICE REPRESENTATIVE
Medical front office skills (MUST BE AMBULATORY OUTPATIENT EXPERIENCE):
"Knowledge of patient registration workflows in the electronic medical records (EMR); Epic experience preferred.
"Skilled in preparing future patient visits by reviewing demographics and required administrative documents, including consents and privacy/HIPAA forms.
"Skilled in verifying insurance eligibility through payer websites, phone outreach, and medical group portals.
"Knowledge of medical group and IPA authorization submission processes.
"Demonstrated ability to track and follow up on outstanding items in a timely manner.
"Skilled in scheduling patients across multiple physicians and specialties in a high-volume clinical environment.
"Skilled in reviewing patient copay obligations and collecting payments at the time of service.
"Manage incoming and outgoing faxes and route documents to the appropriate clinical staff.
"Skilled in reviewing physician orders in the EMR and coordinating patient scheduling across departments.
"Verify patient demographics and update information in the EMR at each visit.
"Experience documenting incoming and outgoing phone calls accurately in the EMR.
"Provide professional, patient-centered customer service in person and by phone.
"Greet visitors professionally and direct them to the appropriate destination.
"Strong verbal and written communication skills.
"Strong interpersonal skills and ability to work effectively with patients, providers, and staff.
"Ability to prioritize tasks, manage responsibilities, and work effectively with appropriate supervision.
"Knowledge of telehealth workflows and patient portal enrollment processes.
"Skilled in responding to in-basket messages in the EMR promptly and accurately.
"Knowledge of managed care insurance plans and related front-office processes.

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