Patient Access Representative II, ED Nights, Baptist Silverleaf

Baptist Silverleaf is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a Fulltime Nights opportunity, Thursday - Saturday 6:45 pm - 7:15 am.

Patient Access Representative II, Job Responsibilities:

• Registers patients accurately and efficiently

• Utilization of multiple systems and interfaces

• Cross-Trained in order to work in multiple patient access areas

• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters

• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)

• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

• Maintains a professional relationship with all clinical and non-clinical team members

• Able to articulate compliance documentation and ensure completion of required patient consent forms

• Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements:

• 1-2 years Customer Service Experience Required

• 1-2 years Healthcare experience Preferred

• 1-2 years Insurance experience Preferred

Education & Credential Requirements: 

• High School Diploma Required