Hourly Pay Range:
• Sign on bonus: (if applicable) • Position: • Location: [City, IL] • Full Time/Part Time: [Full Time / Part Time] • Hours: Monday-Friday, [hours and flexible work schedules] • Required Travel:
• Greet and assist patients in a courteous and professional manner during the registration process. • Collect and accurately enter patient demographic and insurance information into the hospitals electronic health records system. • Assist with more complex registration scenarios and problem-solving • Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times. • Handle scheduling for specialized services and follow-up appointments. • Verify patient insurance coverage and eligibility, confirming the accuracy of policy information. • Collaborate with insurance providers and billing teams to address insurance-related issues. • Assist with resolving complex insurance verification cases. • Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options. • Ensure clear and effective communication with patients to address their questions and concerns. • Handle patient concerns and escalations, resolving issues effectively. • Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service. • Help patients feel comfortable and informed during the registration and scheduling process. • Assist in identifying process improvements to enhance patient experience.
• Associates Degree Health Administration Preferred • Previous experience in patient access, healthcare administration, or a related field is required. • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, and Vision options • Tuition Reimbursement • Free Parking at designated locations • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off • Community Involvement Opportunities