Patient Access Representative II

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

• Eligible for Up to $1,000 Sign-on Bonus, if hired externally.*

Baptist Health is hiring a Patient Access Representative II to join our Emergency Department team at Baptist ED Oakleaf in Jacksonville, FL. This is a part-time opportunity.

The Patient Access team plays a critical role in creating a positive patient experience while ensuring accurate registration, regulatory compliance, and efficient access to care. This role is ideal for an experienced patient access professional who is comfortable working across multiple systems, supporting patients and visitors, and maintaining accuracy and compliance in a fast-paced healthcare environment.

Patient Access Representative II Job Responsibilities:

Register patients accurately and efficiently

Utilize multiple systems and interfaces to support patient access functions

Maintain cross-training to work in multiple patient access areas

Provide service excellence to patients and visitors through face-to-face and telephonic encounters

Contribute to Patient Access Services (PAS) goals, including collections, palm scanning, and other departmental initiatives

Maintain knowledge of applicable state and federal regulations, including EMTALA, AHCA, and JCAHO

Maintain professional relationships with clinical and non-clinical team members

Ensure required patient consent forms and compliance documentation are completed accurately

Maintain patient privacy and confidentiality in accordance with HIPAA guidelines

Patient Access Representative II Experience:

Customer Service Experience (required)

Healthcare Experience (required)

1-2 years Insurance Experience (required)

Experience in hospital registration or patient access (preferred)

Patient Access Representative II Education & Credential Requirements:

High School Diploma or equivalent (required)

If you are interested in this Patient Access Representative II opportunity at Baptist ED Oakleaf, please apply today!

Registers patients accurately and efficiently

Utilization of multiple systems and interfaces

Cross-Trained in order to work in multiple patient access areas

Maintains service excellence to patients and visitors for face-to-face and telephonic encounters

Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)

Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

Maintains a professional relationship with all clinical and non-clinical team members

Able to articulate compliance documentation and ensure completion of required patient consent forms

Maintains patient privacy in accordance with HIPAA guidelines

Primary Location:

Oakleaf - Main Building Freestanding ED