Patient Access Representative III

 

The Patient Access Representative III (PAR III) is to provide exceptional patient care by creating a patient service experience that is phenomenal for each and every patient who visits.  PAR III works as a partner in the clinic together with the practitioners, assistive clinical staff, other administrative staff, and leadership to provide a welcoming, caring and healing environment for patients.  Where this position deals directly with patients and family members, PAR III is responsible for ensuring that patients' needs are listened to, understood, and resolved within the scope of this job description.  PAR III is primarily responsible for the full insurance authorization process and explanation of the patient's fiscal responsibility relative to treatments, procedures and/or medications requiring insurance authorizations.

 

The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

 

CORPORATE VALUES

 

REGISTRATION

 

SCHEDULING

 

CHECK IN/CHECK OUT

 

INSURANCE ENROLLMENT (PAR II/III)

 

 

High School Diploma/GED required.  Six to twelve months related experience preferred.  Customer Service experience in a clinical setting preferred.  Ability to use computer software such as WORD and EXCEL to perform tasks. Prior experience with using an Electronic Health Record preferred.  Annual Maintenance of Certified Assistance Counselor (CAC) Certification required. 

 

Ability to read and comprehend instructions from your manager.  Ability to effectively communicate with patients and employees from the organization. Ability to communicate in Spanish (oral and written) preferred.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary functions.  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.  Sitting greater than 75% of the time.  Walking and standing less than 25% of the time. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.  The employee must occasionally bend and lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

 

This position requires compliance with the Health Center’s written standards, including its Employee Handbook, Compliance Program and Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the regular performance evaluation.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

 

I have read the above job description and agree to perform the duties and responsibilities as described above. I understand that this job description is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills and responsibilities that may be required of me as a Patient Access Representative III.