Patient Access Representative III, Emergency Department, Full-Time, Nights, Baptist ED North

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Baptist Health is hiring a Patient Access Representative III to join our Emergency Department team at Baptist ED North located in Jacksonville, FL. This is a full-time shift opportunity with assignments across one or more campuses as needed.

Shift Details: Wednesday-Friday 645pm-715am

Patient Access Services plays an important role in creating a seamless patient experience while supporting accurate registration, financial clearance, and front-end revenue cycle functions. The Patient Access Representative III is an advanced-level team member who supports complex patient access activities, serves as a resource to team members, and helps maintain daily operational continuity. The ideal candidate will have strong patient access or revenue cycle experience and may have prior experience as a trainer, preceptor, resource, or shift lead.

Patient Access Representative III Job Responsibilities:

• Perform complex patient registration, insurance verification, financial clearance, scheduling, and other front-end revenue cycle functions.
• Serve as a subject matter resource for Patient Access workflows, processes, and procedures.
• Assist with issue resolution and provide support to team members to maintain daily operational continuity.
• Provide shift-level guidance, training, coaching, and mentorship to Patient Access team members as assigned.
• Support accurate and timely insurance verification, authorization, and financial clearance activities.
• Assist with operational coverage and weekend on-call responsibilities for one or more campuses as assigned.
• Maintain compliance with applicable Patient Access policies, procedures, regulatory requirements, and patient privacy standards.

Patient Access Representative III Experience:

• Three or more years of patient access, hospital registration, scheduling, insurance verification, authorization, financial clearance, or revenue cycle experience.
• Experience serving as a trainer, preceptor, resource, or shift lead.
• Customer service experience.
• Healthcare experience.
• Insurance experience.

Patient Access Representative III Education & Credential Requirements:

• High School Diploma or equivalent. (Required)
• Associate degree or healthcare-related coursework.
• Certified Healthcare Access Associate (CHAA).

If you are interested in this full-time Patient Access Representative III position with Baptist Health, please apply now!

This role is an advanced-level Patient Access team member responsible for supporting more complex registrations, financial clearance, insurance verification, and front-end revenue cycle support. This role serves as a subject matter resource for Patient Access workflows, supports daily operational continuity, assists with issue resolution, and may provide shift-level guidance, training, mentorship, and weekend on-call coverage support for one or more campuses as assigned.

Primary Location:

North - Main Building Freestanding ED