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Job Description Summary:
Job Description:
• Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care • Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups • Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner • Accurately schedule patient appointments in accordance with physicians template and guidelines using access center technologies • Regularly monitor guided schedule documents to ensure up to date scheduling compliance • Determine appropriate physicians for all non-directed referrals • Reschedule patients using proper functions • Field non-clinical patient questions or transfer to appropriate clinical parties • Set patients expectations for their visit ensuring an excellent patient experience • Call patients to reschedule appointment when clinic is cancelled • Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems • Treat all matters confidentially concerning patient information according to HIPAA guidelines. • Adhere to group productivity and quality metrics • Maintains compliance with all company policies, procedures and standards of conduct • Complies with HIPAA privacy and security requirements to maintain confidentiality at all times • Performs other duties as assigned
A note on required work experience: For internal promotions, equivalent experience as a Patient Access Representative II in 2+ assigned specialty groups will substitute for the work requirement.
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