Patient Access Representative III

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Registers patients accurately and efficiently • Utilization of multiple systems and interfaces • Cross-Trained in order to work in multiple patient access areas • Maintains service excellence to patients and visitors for face-to-face and telephonic encounters • Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.) • Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO • Maintains a professional relationship with all clinical and non-clinical team members • Able to articulate compliance documentation and ensure completion of required patient consent forms • Maintains patient privacy in accordance with HIPAA guidelines • On Call Team during week-long rotations • Flexibility to work on a rotating schedule • Responsible for selecting a region containing 4 Baptist Facilities and traveling to assignments within • Responsible for coaching team members and providing quality feedback to increase compliance and accuracy.

Primary Location:

Saint Augustine - Main Building Freestanding ED