Patient Access Representative

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

Job Summary

The Patient Access Representative is responsible for providing exceptional customer service and efficient patient registration services for Shriners Hospitals for Children. This role ensures accurate collection of demographic and insurance information, facilitates patient flow, and upholds the hospital's commitment to compassionate care.

Key Responsibilities

• Answer incoming calls into the main operator line of the facility

• Greets and directs patients/families presenting for appointments and treatment

• Accurately enters and updates patient information into the computer system 

• Enters and updates patient's insurance information

• Performs check-in of patients who arrive for scheduled appointments or admissions

• Prepares and secures signatures on required treatment and billing authorization forms

• Scans necessary documents into the EHR system

• Verifies insurance coverage for all patients receiving services

Required Qualifications

• High School diploma

Preferred Qualifications

• Bilingual

• 1 year experience in scheduling and registration

• 1 year receptionist/switchboard experience

Compensation is determined based on years of relevant experience and departmental equity.