High School Diploma or GED
1+ year of call center experience
2+ years of patient registration experience
1+ year scheduling patient appointments
Experience scheduling appointments within an EMR system
Knowledge of multiple insurance types
Strong communication skills and professionalism
Ability to prioritize and schedule complex appointments
Comfortable handling 50+ calls per day
Patient Access Representative to support a high-volume Cancer Center call center in Los Angeles, CA. This individual will handle approximately 50+ inbound calls daily and serve as a primary point of contact for patients.
Responsibilities include answering and triaging patient calls, providing facility directions and parking information, coordinating with clinic staff when patients are running late, scheduling and rescheduling appointments, verifying insurance information, assisting with referrals and follow-up care, responding to voicemails and emails, managing work queue items, and collaborating with clinical teams to support patient care.
The position requires strong scheduling experience, patient registration knowledge, and the ability to work efficiently in a fast-paced healthcare call center environment. Training is completed onsite, with the opportunity to transition to a fully remote schedule based on performance after approximately 2–3 months