Patient Access Representative

Job Overview & Responsibilities:

 Why Join PT Solutions?

At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026! 

 

What You Will Get 

 

In addition to the standard benefit offering, you can expect to receive: 

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees 

Your Responsibilities as a Patient Access Representative

• Schedule patient appointments across clinics based on provider availability, patient needs, and location.
• Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
• Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.
• Deliver a high-quality, patient-first experience while assisting with questions and providing support.
• Accurately document scheduling activity and coordinate with internal teams to resolve issues.
• Ensure compliance with HIPAA, insurance workflows, and documentation standards.
• Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.

Qualifications & Pay Range:

Required Skills & Abilities

• Strong communication, collaboration, and customer service skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High level of accuracy and attention to detail.
• Strong problem solving and adaptability skills.
• Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.
• Professional, empathetic, and patient-centered approach.
  
  

Qualifications 

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).

• 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

 

Schedule

• Full Time: Mon-Fri (schedule varies)
• 100% remote position supporting our Novant partnership in the Charlotte Metro area

 

Compensation

• Pay Range: $19-$20/hr plus monthly incentive
• (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Company Overview:

Expanding Access to Quality Care 

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. 

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  

Let’s go further together and transform care. Join the #PTSLife today!  

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