Patient Access Representative | Nelson Therapy Center

Making an Impact - Our Commitment, Your Opportunity!

At Perham Health, our success is rooted in the strength of our team. We've cultivated a collaborative workplace centered on excellence, compassion, integrity, and respect. Here, you'll discover avenues for personal and professional growth, surrounded by a dedicated and supportive team committed to making a meaningful impact. Additionally, we offer a highly competitive compensation and benefits package designed to enhance your overall well-being.

Patient Access Representative Position Details

• Elevates the patient experience by greeting patients with a warm and welcoming attitude, demonstrating attentiveness to the needs of patients and visitors and providing assistance in a caring and professional manner.
• Schedules and coordinates appointments; manages and maintains provider schedules for various services including physical therapy, occupational therapy, speech therapy, respiratory therapy, chiropractic, and massage.
• Collects demographic and financial information from patients, obtains required signatures, and enters the data into the electronic medical record, ensuring the accurate completion of the registration process.
• Operates the telephone console using a caring and professional demeanor to assist callers.
• Receives orders and contacts patients to schedule the corresponding appointments.
• Processes payments, sorts incoming and outgoing mail, and scans documents.
• Works closely with the patient financial services team on matters related to insurance, prior authorizations, and worker's compensation claims.
• Ensures referrals are addressed and completed in a timely manner.
• Addresses and manages work queues within the department as assigned.

What You Offer

The successful candidate must:

• Demonstrate a preference for regular interpersonal interactions, engaging face-to-face with patients, visitors, and co-workers.
• Demonstrate adaptability and the consistent ability to gather timely and accurate data.
• Demonstrate a high degree of commitment to customer service excellence.
• Have the ability to juggle multiple tasks concurrently.
• Possess the capability to rapidly grasp and comprehend new technology and computer systems, including proficiency with the electronic medical record, EPIC.
• Possess the ability to work effectively in a collaborative team environment.
• Be a self-starter, take initiative, and demonstrate resourcefulness.
• Have proficient human relations skills and the capability to respond calmly and efficiently in urgent and emergent situations.

Work Schedule

• Full-time, 64-80 hours per biweekly pay period
• Monday-Friday; scheduled work hours vary between 7am and 5pm

What We Offer

People join Perham Health for the opportunities and stay because of the culture. Perham Health offers a healthy work environment that promotes quality in ourselves and those we provide care to. We offer health, dental, and vision insurances, paid time off, retirement plan options, life insurance, long-term disability, an Employee Assistance Program (EAP), scholarship opportunities, funeral/jury duty/military leave, and more.

Fuel Your Future at Perham Health - Apply Now!

Perham Health is an EEO/AA Employer M/F/Disability/Vet. Reasonable accommodation to access job openings or to apply for a job are available. If you need assistance applying, please call 218-347-1311. Perham Health has a Drug Free Workplace Policy. An accepted offer will require a pre-employment background screening as a condition of employment.