PATIENT ACCESS REPRESENTATIVE-NIGHT SHIFT

This is a Full-Time Night Position 

Compensation Range: $18.86 to $27.60

Non-Exempt Position

Benefits: Medical, Dental, Life, Retirement, Paid Time Off

ESSENTIAL FUNCTIONS AND BASIC DUTIES 

Supervisory-Specific Performance Expectations, Duties, and Responsibilities: 

• N/A 

Position-Specific Performance Expectations, Duties, and Responsibilities: 

• Greets patients in person and on the phone in a friendly and courteous manner. 

• Obtains and verifies patient information 

• Answers and directs incoming calls. 

• Accurately admits/registers patients for all services performed at MRH. 

• Time of service collections of co-pays and such as needed. 

• Processes all returned mail. 

• Acts as a liaison between patient, families, physicians, and care team. 

• Participates in interdepartmental process improvements and process evaluation efforts. 

• Acts as an internal consultant and educator to hospital staff in the area of expertise. 

• Strives to ensure continual compliance with Patient Access Department policies and procedures. 

• Can identify and access the system to report abuse to employees and/or patients. 

• Establishes a good rapport and working relationship with other departments. 

• Coordinates insurance, preauthorization, benefits verification, and pre-registration activities. 

• Prioritizes workload and completes assignments within allotted time. Works as a team with co-workers. 

• Assists in the orientation of new employees. 

• Proficient in the duties in both the outpatient and Emergency Departments. 

• Cross-trains in other departments as needed. 

• Educates patients for financial assistance. 

• Completes miscellaneous reports. 

• Performs other duties as assigned. 

Organization-Specific Performance Expectations, Duties, and Responsibilities: 

• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner. 

• Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors. 

• Adheres to the MRH attire and dress code in accordance with organizational policies and procedures. 

• Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively. 

• Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required. 

• Maintains strict patient confidentiality at all times. 

• Reports to work punctually and completes assigned duties within established timeframes. 

• Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives. 

• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies. 

• Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff. 

QUALIFICATIONS 

• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license). 

• Must be legally authorized to work in the United States. 

• Must successfully pass a background check. 

• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable). 

• Must complete an Employee Health meeting prior to starting employment. 

EDUCATION, LICENSURE(S), AND CERTIFICATION(S)   

EXPERIENCE