Patient Access Representative - Orthopedics Bishop

The Patient Access Representative is responsible for professional and efficient operation of the admission/ registration process in one or more patient access areas. Performs a variety of patient access functions related to patient admission and discharge including: appointment scheduling, patient registration, insurance verification, and point of service collections. Demonstrates a basic understanding of the revenue cycle.

What You'll Do:

• Opens/closes front desk according to current procedures.
• Greets all patients in a courteous and timely manner.
• Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to appropriate department when necessary. May operate the switchboard for answering and transferring telephone calls, routine inquiries, and make necessary connections on the overhead paging system.
• Schedules patient appointments using computerized scheduling system.
• Upon patient admission, verifies that patient demographic and insurance information is current and correct and that required forms are completed and signed.
• Enters and/or updates patient information in computerized hospital information systems.

Who You Are:

• Excellent communicator
• Detail oriented
• Good interpersonal skills
• Strong customer service skills

Qualifications:

• High school diploma or equivalent required, Associates degree preferred.
• Minimum of one-year experience in hospital registration or admitting preferred.
• Good telephone etiquette.
• Computer skills required: Typing 30-45 WPM. Competent with Microsoft Office and Outlook.
• Previous use of multi-line phones, fax and copy machine(s) preferred.

Job Information:

• Full-time, day shifts, Monday-Friday, some travel required (Mammoth and Bishop locations).
• Starting wage $23.22 to $28.14 based on qualifications.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. An equal opportunity employer.