Co-Payments, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Demographics, Detail Oriented, Documentation, Health Insurance, Healthcare, High School Diploma, Hospital, Insurance Documentation, Maintain Compliance, Medical Billing, Medical Office, Medical Terminology, Multilingual, Patient Admissions, Patient Registration, Regulatory Compliance, Spanish Language, Team Player
Patient Access Representative
Valley Presbyterian Hospital
Create a Seamless & Welcoming Patient Experience
At Valley Presbyterian Hospital, our Patient Access team is the first point of contact for patients and families. We're seeking a detail-oriented and customer-focused Patient Access Representative to ensure accurate registration, insurance verification, and a smooth intake experience.
What You'll Do
- Interview and register patients while ensuring accuracy and compliance with hospital policies
- Verify insurance coverage, obtain authorizations, and secure pre-certifications
- Accurately enter demographic and financial data into the system
- Collect copays, deductibles, deposits, and payments for services
- Ensure compliance with EMTALA regulations during patient registration
- Scan and maintain required documentation (insurance cards, IDs, etc.)
- Assist patients with financial forms and payment arrangements
- Coordinate patient placement and room assignments with clinical teams
- Maintain detailed documentation and account notes for follow-up
- Provide professional, courteous service to patients, families, and staff
What You Bring
- 2+ years of experience in healthcare, insurance, or related field
- Knowledge of patient registration, insurance verification, and payor systems
- Strong communication and customer service skills
- Ability to work independently and in a fast-paced environment
- Computer proficiency and attention to detail
- Bilingual (Spanish) preferred
Requirements
- High school diploma or equivalent
- Ability to obtain LA City Fire Card and MOAB certification within 30 days
Preferred
- Experience in hospital admissions or physician office setting
- Coursework or certification in medical terminology or patient accounting
Why VPH
- Mission-driven healthcare organization
- Frontline role impacting patient experience
- Collaborative, team-oriented environment
- Opportunity for growth within patient access and revenue cycle
Apply today to help create a positive first impression for every patient at VPH.
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Valley Presbyterian Hospital