Patient Access Representative - Per Diem

Responsibilities and Duties:

• Greets and directs all patients, visitors, and vendors. Also maintains the visitor and vendor log.
• Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.
• Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
• Complete forms obtain signatures and scan documents into the record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others.
• Collect copays, deductibles, and any self-pay balances, where permissible (cash, checks, credit card payments).
• Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.
• Answer switchboard telephone and either responds to inquiry, direct caller to appropriate personnel, or take and communicate messages appropriately.
• Other duties as assigned.