Patient Access Representative

The Wake County Health Clinics Division is seeking a Bilingual Patient Access Representative with experience in electronic medical records, billing, and a team player attitude to join our team of Patient Access Representatives serving the community!

The Patient Access Representative provides high quality service to Health Clinics. This position is part of a multi-disciplinary team consisting of Physicians, Physician Extenders, Nurses, Nurse Aides, Clinical Social Worker, Human Services Technician and Customer Service Representatives, all working together to meet the goals of the work area. The Patient Access Representative is an integral part of the Health Clinic team and serves as the public's first point of contact for the Health Clinic. Apply today and help serve the community we love and call home!

The Patient Access Representative will:

• Serve as the first point of contact for patients and visitors, setting a welcoming and professional tone for clinic operations
• Register clients using multiple systems including Athena, NC Immunization Registry, and the Medicaid system

Perform front desk reception duties such as greeting patients, answering inquiries, and directing individuals to appropriate services

• Ensure accurate and timely patient triage to the correct clinic area or provider
• Deliver high-quality customer service to both Wake County citizens and internal staff
• Collaborate with a multidisciplinary team including physicians, nurses, social workers, and other administrative staff to support seamless clinic operations
• Assist with billing processes and maintain accurate electronic medical records
• Uphold confidentiality and compliance standards in all patient interactions and data handling

Work Schedule note: Monday-Friday 8:15am-5:15pm with an expectation to work one even clinic per week until 7:15pm to make 40 hours

NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.