3453734 Patient Access Representative / Registrar

Worcester, MA | Onsite | 3-Month Contract | Temp-to-Perm Opportunity | Weekend & Holiday Rotation Required

Sigma Systems is currently seeking a Patient Access Representative / Registrar to join the Revenue Cycle team in Worcester, MA. This is an excellent opportunity for healthcare professionals with experience in patient registration, patient access, admissions, scheduling, insurance verification, or healthcare customer service who are comfortable working in a fast-paced, high-volume hospital environment.

If you have strong customer service and data entry skills, healthcare registration experience, and familiarity with hospital registration systems such as Epic, Cerner, or Meditech, we encourage you to apply!

Job Details

• Position: Patient Access Representative / Registrar
• Job ID: 3453734
• Location: Worcester, MA
• Work Arrangement: 100% Onsite
• Department: Revenue Cycle
• Duration: 3-Month Contract
• Employment Type: Contract with potential for Temp-to-Perm conversion based on performance, attendance, and business need
• Schedule: Full-Time, 40 hours/week
• Shift: 7:00 AM – 3:30 PM
• Weekend & Holiday Rotation: Required
• Interview Process: Microsoft Teams
• Schedule:
  • Week 1: Monday, Tuesday, Wednesday, Thursday, Saturday
  • Week 2: Sunday, Tuesday, Wednesday, Thursday, Friday

Key Responsibilities

As a Patient Access Representative / Registrar, you will:

• Register patients and accurately enter demographic, insurance, and related information into patient registration systems
• Obtain required patient signatures, including HIPAA and Consent to Treat documentation
• Verify insurance eligibility, referrals, pre-authorizations, and pre-certifications
• Resolve insurance discrepancies and obtain required coverage information
• Verify workers' compensation and automobile insurance coverage when applicable
• Schedule and arrive Radiology, Laboratory, and ancillary service appointments
• Complete Emergency Department and Labor & Delivery registrations
• Coordinate services across multiple departments to support patient care
• Collect patient financial responsibilities, including copays, deductibles, coinsurance, balances, and self-pay amounts
• Complete Surgical Day admissions
• Manage bed control, transfers, admissions, and discharge activities
• Provide patients with preparation instructions for scheduled services and procedures
• Assess patient financial needs and coordinate referrals to financial counseling
• Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing
• Perform clerical duties including records retrieval, faxing, filing, typing, transcription, and mailing
• Maintain accurate records, logs, files, and departmental documentation
• Complete online death certificate registry documentation
• Receive and securely maintain patient valuables
• Maintain compliance with departmental policies, quality standards, HIPAA, and safety regulations
• Participate in departmental meetings, training, and continuous improvement initiatives
• Perform additional duties as assigned

Required Qualifications

• Education: High School Diploma or GED required
• Experience:
  • Minimum 1 year of healthcare patient access, patient registration, admissions, scheduling, insurance verification, medical front office, or healthcare customer service experience
  • Experience working in a fast-paced, high-volume healthcare environment
  • Experience collecting and verifying patient demographic and insurance information
  • Strong customer service and communication skills
  • Strong data entry skills with excellent attention to detail
• Certifications: None required
• Technical Skills:
  • Proficient computer and data entry skills
  • Experience using Windows-based systems and navigating multiple applications
  • Ability to accurately document and maintain patient information
• Other Requirements:
  • Ability to work effectively in a team-oriented environment
  • English speaking, reading, and writing proficiency
  • Reliable attendance and punctuality
  • Ability to work onsite in a hospital outpatient and Emergency Department environment
  • Ability to work required weekend and holiday rotations

Preferred Qualifications

• Education:
  • Associate Degree or Healthcare-related certificate
• Experience:
  • 1–2 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experience
  • Emergency Department, Labor & Delivery, or inpatient admissions experience
  • Previous insurance authorization or verification experience
• Technical Skills:
  • Experience with hospital registration systems such as Epic, Cerner, Meditech, or similar
  • Knowledge of medical terminology
• Other:
  • Bilingual speaking, reading, and writing skills

Technical Skills

• Epic EMR
• Cerner
• Meditech
• Hospital Registration Systems
• Patient Access Systems
• Windows-Based Applications
• Microsoft Office
• Medical Data Entry
• Insurance Verification
• Insurance Authorization
• Patient Registration
• Medical Documentation
• Revenue Cycle Systems
• Multiple Application Navigation

Important Job Information

• Local/Onsite position
• Weekend and holiday rotation is required
• Temp-to-Perm opportunity available
• Interviews will be conducted via Microsoft Teams
• Dress Code: Business casual or scrubs
• No Crocs or open-toed shoes permitted