Job Description:
The Patient Access Representative is responsible for greeting patients, verifying and updating personal and insurance information, collecting co-pays, and obtaining necessary authorizations for services. This frontline role ensures a smooth and efficient check-in and registration process while delivering excellent customer service in a fast-paced hospital setting. The representative works closely with clinical, billing, and administrative teams to support overall patient care and operational efficiency.
Key Responsibilities:
Register and admit patients accurately in the system
Verify insurance coverage and obtain pre-authorizations as needed
Collect payments and explain financial responsibilities to patients
Maintain confidentiality and comply with HIPAA regulations
Answer phones and respond to patient inquiries in a professional manner
Qualifications:
High school diploma or equivalent required
Prior experience in healthcare or customer service preferred
Strong communication, organizational, and computer skills
Knowledge of medical terminology and insurance a plus
P
Phaxis
We stand for PERSEVERANCE, as we refuse to quit when the journey gets tough. Your gold is our mission, and we search day and night to find it.
50 to 99 employees
Staffing/Employment Agencies