Patient Access Representative

Duration: 3+ Months conract

• Independently manages patient check-in and check-out procedures, including payment collection and
  reconciliation.
• Maintains patient demographic and insurance information in the CS-Link system, ensuring high accuracy and
  data integrity.
• Schedules and coordinates patient appointments effectively to ensure smooth patient flow. Maintains
  knowledge & understanding of scheduling protocols, guidelines & standard operating procedures.
• May perform special scheduling requests from leadership or multi-coordination scheduling (e.g., echo, EKG, Zio,
  labs) following provider visit sequencing, such as panel visits.
• Coordinates procedure/testing with other departments and ancillary services, monitors daily patient schedule
  and identifies “no show” for rescheduling.
• Analyzes and understands complex healthcare insurance benefits to assess patients’ out-of-pocket expenses
  and authorization requirements.
• Manages providers master schedules, handling all changes and patient/provider correspondence.
• Coordinates patient referrals and authorizations, ensuring that all patient interactions align with healthcare
  regulatory standards and best practices.
• Participates actively in departmental huddles and staff meetings, occasionally leading discussions or
  presentations.
• Manages department-specific data and workflows using lean methodology.
• Promotes and adheres to all infection prevention standards and department policies and procedures.
• Retrieves and obtains records as needed per clinical protocol. Responsible for following CSMC and HIPAA
  confidentiality guidelines while performing all duties.
• Manages patient flow in clinic, participates and guide patient for work-up in other departments as necessary.
  Liaison between patient and clinical team.
• Performs courier services within the medical center vicinity such as picking up/dropping off supplies, etc.
  Maintains patient demographic and insurance information in the CS-Link system, ensuring high accuracy and
  data integrity.
• Utilizes a consistent telephone greeting, answers telephones, takes complete and accurate messages, triages
  and relays to appropriate party to support the operational aspects of patient care.
• May utilize automated call distribution system (ACD). Ad-hoc duties as needed.

• 2 years healthcare admin experience.

• Experience with medical insurance, referral processes, and benefit plans

• High School Diploma/GED