Patient Access Representative - Wilmington

Primary Location

Wilmington Primary Care

Department

CCHMC Wilmington Primary Care

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

Cincinnati Children's is looking for a Patient Representative II to support patient access work at the Wilmington location. This role helps patients and families move through registration, scheduling, and related front-end processes with accuracy, care, and clear communication.

Work Environment

• Wilmington location.

• Full-time 1.0 schedule.

• One late night per week from 10:00 a.m. to 7:00 p.m. and a Saturday rotation from 8:00 a.m. to noon every three weeks.

What You Will Do

• Register and schedule patients for inpatient and outpatient services.

• Assist patients, families, staff, and external agencies with accurate patient registration, admission, and scheduling.

• Investigate and resolve customer requests, questions, or routine problems using CCHMC policies and procedures.

• Support revenue cycle, health information management, and regulatory needs by obtaining and entering accurate information and forms.

• Complete and authenticate documents and questionnaires needed for regulatory compliance.

• Support patient safety by helping identify the correct patient, special needs, and isolation precautions when applicable.

• Protect patient and family medical and financial information by following confidentiality and privacy expectations.

What Will Help You Be Successful

• Strong interpersonal communication with patients, families, coworkers, and providers.

• Comfort working in a small practice setting where teamwork and clear handoffs matter.

• Ability to learn processes and systems while maintaining accuracy.

• Customer service mindset and willingness to ask questions when something is unclear.

Job Qualifications

• High school diploma or equivalent.

• 2+ years of work experience in a related job discipline.

Preferred Qualifications

• Helpful experience includes patient access, registration, scheduling, customer service, healthcare office support, or similar front-facing service work.

• Experience working with families, patients, providers, or internal teams is helpful.

• Candidates changing careers or early in their career may be considered when they show strong communication, reliability, and learning ability.

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

• Recognized as one of America's Best Large Employers  (2025), America's Best Employers for New Grads (2025)

• One of the nation's America's Most Innovative Companies as noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employer as noted by the National Organization on Disability

• Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us.

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability