Patient Access Service Representative

Full-time, 40 hours/week

Monday-Friday 3pm-11:30pm plus every other weekend and holiday

Onsite- Akron

Summary:

The Patient Access Service Representative performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties.

Responsibilities:

• Performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties to include, but not limited to: pre-admission/admission data collection; inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
• Processes medical records discharges and retrieve medical records, as applicable.
• Registers complete and accurate social, demographic and financial information to create the patient's record in the system.
• Obtains the appropriate signatures on the necessary forms to treat the patient and to bill the insurance.
• Prepares forms and patient ID cards.
• Confirms financial eligibility when applicable.
• Processes the patient record and financial folders.
• Maintains/controls on the cash flow of payments and daily deposits.
• Other duties as required.

Other information:

Technical Expertise

• Experience in registration, insurance verification/pre-certification, patient accounts and/or customer service functions, preferably in a medical setting, is -preferred.
• Experience with medical terminology knowledge or documented certification of class completion is preferred.
• Experience with interacting with patient/customers [i.e., neonates/newborns, children, adolescents, young adults, middle-aged adults and geriatric adults as applicable] with the understanding of their needs for self-respect and dignity is required
• Experience working with all levels within an organization is required.
• Experience in healthcare is preferred.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience

• Education: High school diploma or equivalent is required.
• Years of relevant experience: Minimum 2 years is preferred. Experience working in the medical field in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service department(s) in service industries preferred
• Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite