Patient Access Services Quality Control Coordinator - Full Time Days

Patient Access Services Quality Control Coordinator

Valley Presbyterian Hospital

Drive Accuracy, Compliance & Revenue Integrity

At Valley Presbyterian Hospital, our Patient Access team plays a critical role in both patient experience and financial performance. We're seeking a detail-oriented Patient Access Services Quality Control Coordinator to ensure the accuracy of patient registrations, improve workflows, and support compliance across all intake and financial processes.

What You'll Do

• Conduct weekly quality assurance audits to ensure accuracy and completeness of patient registrations
• Review key data elements including demographics, insurance, financial class, and guarantor information
• Identify, correct, and report registration errors; track trends and provide actionable insights
• Develop and deliver reports on error rates, root causes, and performance improvement opportunities
• Perform root cause analysis and recommend process improvements to enhance accuracy and efficiency
• Train and mentor Patient Access staff on best practices, insurance verification, and documentation standards
• Support development and implementation of policies and procedures to improve data integrity
• Assist with registration workflows during high-volume periods as needed
• Collaborate with billing and financial services to prevent reimbursement delays
• Serve as liaison between Patient Access, billing, and insurance providers
• Ensure compliance with HIPAA, payer regulations, and hospital policies

What You Bring

• Strong knowledge of patient registration, insurance verification, and payer requirements
• Advanced analytical skills with ability to interpret data and identify trends
• Experience auditing and improving registration accuracy and workflows
• Strong communication and training skills
• High attention to detail and ability to work independently
• Proficiency in Meditech and Microsoft Office tools (Excel, Word, PowerPoint, etc.)

Experience

• Minimum 2 years of Patient Access, hospital registration, or related experience required
• Demonstrated success meeting quality and productivity standards

Education

• High school diploma or equivalent required
• College degree or CPAT certification preferred
• Medical terminology coursework a plus

Requirements

• LA City Fire Card (within 30 days of hire)
• CPI (Non-Violent Crisis Intervention) certification (within 30 days of hire)

Why VPH

• Mission-driven healthcare organization
• High-impact role supporting both patient experience and revenue cycle
• Collaborative, team-oriented environment
• Opportunity to lead process improvement and training initiatives

Apply today to help drive accuracy, compliance, and excellence in Patient Access at VPH.