Patient Access Services Rep Financial Counselor - Full Time Days

Patient Access Services - Financial Counselor

Valley Presbyterian Hospital

Support Patients & Drive Accurate Reimbursement

At Valley Presbyterian Hospital, our Patient Access team plays a critical role in both patient experience and financial integrity. We're seeking a detail-oriented Financial Counselor to support insurance verification, authorizations, and patient financial counseling to ensure accurate reimbursement and a seamless patient experience.

What You'll Do

• Verify insurance coverage and obtain required authorizations for ER and inpatient accounts
• Ensure all patient accounts are accurate, complete, and properly documented
• Identify payor sources and assign correct financial class and billing information
• Collect copays, deductibles, and deposits; establish financial arrangements as needed
• Communicate financial responsibilities and non-covered services to patients
• Review in-house accounts and reports to ensure timely reimbursement
• Document all verification, authorizations, and account activity in the system
• Collaborate with case management, billing, and verification teams to resolve issues
• Refer problem accounts to appropriate departments and ensure timely follow-up
• Assist with patient registration and consent documentation as needed

What You Bring

• 2+ years of experience in healthcare, insurance, or related field
• Knowledge of patient accounting, insurance verification, and payor systems
• Strong communication and customer service skills
• Ability to work independently and manage multiple accounts
• Strong attention to detail and accuracy
• Computer proficiency
• Bilingual (Spanish) preferred

Requirements

• High school diploma or equivalent
• Ability to obtain LA City Fire Card and MOAB certification within 30 days

Preferred

• Experience in hospital admissions, financial counseling, or physician office setting
• Coursework or certification in medical terminology or patient accounting

Why VPH

• Mission-driven healthcare organization
• High-impact role supporting both patient experience and revenue cycle
• Collaborative, team-oriented environment
• Opportunity to grow within Patient Access and Financial Services

Apply today to support patients and drive accurate reimbursement at VPH.