Patient Access Specialist I | Patient Access | Full-Time| Days

Overview

Manages and maintains accurate patient account information, ensuring insurance details are verified and records are up to date. Assists patients with billing inquiries, resolves discrepancies, and processes payments promptly. Coordinates with healthcare providers and insurance companies to facilitate correct billing and reimbursement. Reviews and audits accounts to identify errors, communicate effectively with patients about outstanding balances, and uphold confidentiality and compliance with healthcare regulations. Supports the billing department through report generation and account tracking is also a key responsibility.

Responsibilities

• Manages accurate patient account information and insurance verification.
• Assists patients with billing inquiries and resolves discrepancies.
• Processes payments promptly and coordinates with providers and insurers.
• Reviews and audits accounts to identify errors.
• Communicates with patients regarding outstanding balances.
• Upholds confidentiality and compliance with healthcare regulations.
• Supports billing department through report generation and tracking.

Qualifications

High School diploma or equivalent

• 2+ years' experience in patient account management or medical billing
• Knowledge of insurance verification and billing processes
• Experience resolving patient billing inquiries and discrepancies
• Strong organizational and communication skills
• Familiarity with healthcare regulations and confidentiality standards