Patient Access Specialist

Are you passionate about delivering exceptional customer service in a fast-paced healthcare environment? Nemours Children's Health is seeking a dedicated Patient Access Specialist to join our Admitting Department. This rewarding role serves as a vital first point of contact for patients and families, ensuring a positive experience while supporting accurate registration, insurance verification, and revenue cycle processes.

Position Summary

The Patient Access Specialist is responsible for onsite patient registration, insurance verification, appointment scheduling, and point-of-service collections. With occasional guidance, this role also helps resolve registration, billing, insurance, and payment-related inquiries while delivering outstanding customer service to patients and families.

What Makes an Ideal Candidate?

We are looking for a team member who demonstrates:

• Strong critical thinking and problem-solving skills.
• Initiative and the ability to work independently while contributing positively to a team environment.
• Experience with patient collections and revenue cycle processes.
• A Cheerful, adaptable attitude and willingness to embrace change.
• Relationship-building skills that foster collaboration across departments.
• Clear, courteous, and professional communication abilities.
• A commitment to providing accurate information and supportive service to patients and colleagues.
• A continuous improvement mindset with enthusiasm for learning new systems, tools, and processes.
• Accountability and ownership of responsibilities while consistently delivering high-quality service.

Patient Registration & Insurance Verification

• Obtain, verify, and update patient demographic information.
• Complete patient check-in and check-out processes accurately and efficiently.
• Distribute clinic-specific forms and required documentation.
• Verify guardianship information and obtain insurance cards.
• Verify insurance coverage and eligibility.
• Secure authorization and referral information as needed for each encounter.
• Create and maintain patient charts within the electronic health record (EHR) system.

• Collect copays, prepayments, and outstanding patient balances.
• Assist with registration, billing, insurance, and payment inquiries.
• Support revenue cycle activities while maintaining excellent customer service standards.

• Schedule patient appointments according to departmental policies and procedures.
• Ensure required annual forms are complete, accurate, current, and maintained in accordance with organizational policies.

• Sort and distribute mail, medical records, and other correspondence.
• Receive delivered equipment and documents.
• Maintain a clean, organized, and professional lobby and work area.
• Participate in staff meetings, educational sessions, and ongoing training.
• Take phone messages and provide administrative support as needed.
• Perform additional duties during downtime, including attaching claims to visits and working assigned work queues.

Required

• High School Diploma or equivalent.
• Specialized training beyond high school (1-2 years preferred).
• Minimum of 2-3 years of medical office experience.

• Bilingual (English/Spanish).
• Experience with Epic electronic health record system.

As a Patient Access Specialist, you will play a critical role in supporting patient care by creating a welcoming experience and ensuring accurate registration, insurance, and financial processes. If you thrive in a fast-paced environment, enjoy helping others, and are committed to excellence, we encourage you to apply.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .