Job Description
Patient Access Specialist
Job Number: 26-01500
Job Number: 26-01500
Progress on your journey to success! ECLARO is currently recruiting for a Patient Access Specialist in the Warrenville, IL area for one of our clients.
ECLARO’s client is a leading provider of healthcare workforce software and solutions. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:
- Consistently practices Patients First philosophy and adheres to high standards of customer service.
- This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
- Responds to questions and concerns.
- Forwards, directs, and notifies Team lead or Operations Coordinator of extraordinary issues as necessary.
- Maintains patient confidentiality per HIPAA regulations.
- Provides exceptional customer service to patients which establishes a positive first impression of Client.
- Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
- Correctly identifies and collects patient demographic information in accordance with organization standards.
- Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Reaches out to patients to schedule an appointment as defined.
- Performs medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails.
- Inform patients of any issues with securing the financial account for their encounter.
- Completes out-of-pocket estimations as requested by patients.
- Provides training and education as needed.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Completes other duties assigned by manager.
- Cross raining between various departments will take place to ensure coverage.
- Participates in Quality Assurance reviews to ensure integrity of patient data information.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Utilizes department and hospital policies and procedures to complete assigned tasks.
- Adheres to all department policies and compliance requirements.
- Avoids putting patients in financial or safety risk.
- Other duties as assigned.
Required Qualifications:
- High School diploma or equivalent.
- 2.3 years customer service or medical office experience.
- Excellent interpersonal. verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Excellent verbal and written communication skills.
- Basic Computer Skills.
- Ability multi-task.
- Customer service oriented.
Pay Rate: $23.33/Hour
Shift: Day 5x8-Hour (08:30 - 17:00); Duration: 26 weeks
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Sofia Dela Torre
Sofia.DelaTorre@eclaro.com
(332) 206-0779
Sofia Dela Torre | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Numbers & Facts
| Location | Warrenville, IL |
| Industry | Staffing/Employment Agencies |
| Salary | $23.33 Per Hour |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | http://www.eclaroit.com |
About Company
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.
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Skills
- Calendar Managementunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Data Qualityunmatched
- Demographicsunmatched
- Dental Insuranceunmatched
- Diversityunmatched
- Financial Riskunmatched
- Geneticsunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Healthcare Providersunmatched
- Healthcare Softwareunmatched
- High School Diplomaunmatched
- Hospitalunmatched
- Interpersonal Skillsunmatched
- Medical Officeunmatched
- Medical Recordsunmatched
- Multitaskingunmatched
- Organizational Skillsunmatched
- Outpatient Careunmatched
- Patient Confidentialityunmatched
- Philosophyunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Quality Assuranceunmatched
- Regulationsunmatched
- Regulatory Complianceunmatched
- Schedule Developmentunmatched
- Team Lead/Managerunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Typingunmatched
- Vision Planunmatched
- Writing Skillsunmatched
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