Overview:
The Patient Access Supervisor – Hospital Services provides leadership and oversight for Patient Access operations across inpatient and outpatient services. Reporting to the Patient Access Operations Manager, this role is responsible for front-end registration, pre-registration, insurance verification, prior authorization, financial clearance, patient estimates, inpatient admissions, bedside registration, surgery registration, maternity registration, observation, and direct admissions.
The Supervisor ensures efficient patient access processes, exceptional customer service, regulatory compliance, and optimal revenue cycle performance while supporting a seamless patient experience across the continuum of care. This position provides operational leadership, staff development, scheduling, performance management, and continuous process improvement in collaboration with clinical departments, physician practices, and Revenue Cycle leadership.
Responsibilities:
- Supervise daily Patient Access operations for inpatient and outpatient services, including registration, pre-registration, insurance verification, prior authorization, financial clearance, patient estimates, admissions, surgery registration, bedside registration, maternity registration, observation, and direct admissions.
- Ensure accurate patient identification, registration, insurance eligibility verification, authorization, medical necessity validation, and financial clearance.
- Oversee patient estimates, financial counseling, and point-of-service collections in accordance with organizational policies.
- Monitor registration quality, documentation accuracy, productivity, and compliance with federal, state, payer, and organizational requirements.
- Manage staffing schedules, payroll review, attendance, and departmental coverage.
- Recruit, train, coach, mentor, and evaluate staff while promoting accountability, engagement, and exceptional customer service.
- Monitor key performance indicators, work queues, denial trends, registration accuracy, productivity, and revenue cycle performance.
- Collaborate with physician offices, Nursing, Surgery, Women's Services, Case Management, Bed Management, Scheduling, Revenue Cycle, and other clinical departments to improve patient access and operational efficiency.
- Lead workflow improvements, standardize best practices, and implement process improvements that enhance patient experience, operational efficiency, and financial performance.
- Communicate departmental updates, policy changes, regulatory requirements, and system enhancements to staff.
- Perform other duties as assigned.
Qualifications:
Education
- High School Diploma or GED required.
- Associate degree in Healthcare Administration, Business Administration, or a related field preferred.
Experience
- Five (5) years of Patient Access, hospital registration, admitting, outpatient registration, or healthcare revenue cycle experience required.
- One (1) to two (2) years of supervisory or leadership experience preferred.