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Patient Access Svcs Rep

Parkview Health

Fort Wayne, IN

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JOB DETAILS
SKILLS
Administrative Skills, Co-Payments, Communication Skills, Cost Estimates, Customer Support/Service, Data Entry, Demographics, Detail Oriented, Emergency Care, High School Diploma, Interviewing Skills, Medical Terminology, Outpatient Care, Patient Care, Presentation/Verbal Skills, Training Program, Writing Skills
LOCATION
Fort Wayne, IN
POSTED
9 days ago
Summary

Position Summary:

Under the direction of the Patient Access Manager, Supervisor, or Lead, the Patient Access Services Representative plays a vital role in ensuring a positive patient experience. This position is responsible for registering inpatients, outpatients, andemergency room patients by conducting professional interviews to gather demographic, financial, and biographical information.

The representative will also handle cashiering responsibilities, including collecting co-pays in the Emergency Department, estimated service costs in outpatient areas, and payments on existing accounts. Additionally, this role involves answering patient inquiries related to cost estimates and balances, offering payment options, and assisting with financial clearance when necessary.

Delivering excellent customer service and adhering to PH Standards of Behavior are essential aspects of this role.

Education Requirements:

  • High school diploma or GED required.
  • Coursework or knowledge in Medical Terminology is preferred.
Licensure/Certification:
  • CPR certification required within 30 days of hire (applicable only to assignments at Whitley or Warsaw locations).
Experience:
  • Minimum of two years clerical experience.
  • Proficient in Microsoft Windows and general computer applications.
  • At least two years of customer service experience is required.
Additional Qualifications:
  • Excellent verbal and written communication skills.
  • Must attend a mandatory 5-week Patient Access Services training program.
    • A passing score of 90% or higher is required.
    • Applicants scoring between 80%-89% may retake the test once.
  • Strong multitasking and critical thinking skills with the ability to work independently.
Key Competencies:
  • Professional demeanor with a focus on service excellence.
  • Attention to detail and accuracy in data entry.
  • Ability to handle confidential information with discretion.
  • Adaptability in a fast-paced, patient-centered environment.

Additional Information

Location: This role will float between PRMC and PSW

PSW Location: 8202 Glencarin Blvd, Fort Wayne, IN 46804

About the Company

P

Parkview Health

Welcome to Parkview
Here, you’ll find a health system dedicated to meeting your needs throughout your health journey. With 14 hospitals, 50+ clinical specialties, an extensive network of expert providers, and access to advanced technologies typically only found at academic medical centers, Parkview is improving the health of our entire region. We are continually expanding our knowledge, discovering novel ways to care for patients, and connecting our community to the supportive expertise they deserve. We are Parkview. And we are advancing healthcare to be better for you every day.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
WEBSITE
https://www.parkview.com/

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